How do you know how effective your cleaning, waste management or other FM service (whether outsourced or delivered in-house) truly is?

My guest on this episode of the Slip Safety Show can benchmark this for you.


Mike Boxall runs Sitemark. It exists to benchmark performance versus best-practice to enable clients to:

  • Minimise costs
  • Demonstrate best value
  • Save time & effort
  • Improve sustainability
  • Improve service delivery
  • Ensure legal compliance


What do contractors do well or where can they improve?


What do clients do well or where can they improve?


Which is better – in-house or outsourced cleaning?


I try answering these from my experience, but Mike tells us the answers based on the facts!


I love this – I am all about trying to get science and facts into the cleaning industry.


Anyone that manages or procures any kind of FM services – particularly cleaning – will benefit from watching this.


If you do watch, please give us a subscribe and let us know: what did you learn?